Tom Watson
About Tom Watson
Tom Watson is an IT Programme Manager with extensive experience in technology project management, currently employed at QBE Insurance. He previously worked at RBS, where he contributed to significant projects, including the design of a Customer Sales Platform and the implementation of a Strategic Scanning and Document Repository solution.
Work at QBE Insurance Group
Currently, Tom Watson serves as an IT Programme Manager at QBE Insurance, a position he has held since 2021. In this role, he is responsible for overseeing IT projects and ensuring that they align with the company's strategic objectives. His experience in managing technology initiatives contributes to the efficiency and effectiveness of the IT department at QBE.
Previous Experience at RBS
Tom Watson worked at the Royal Bank of Scotland (RBS) as a Technology Programme Manager from 2015 to 2021. During his tenure, he led various projects, including the design of a new Customer Sales Platform that integrated a Chordiant CRM for telephony centers across the UK. He also managed the testing phase of this project and successfully implemented a Strategic Scanning and Document Repository solution.
Background in Business Process Improvement
Before his role at RBS, Tom Watson established a Business Process Improvement team at Intelligent Finance. This initiative resulted in a cost reduction and revenue increase of nearly 3 million pounds within the first year. His focus on optimizing processes has been a key aspect of his career in technology and project management.
Education and Early Career
Tom Watson attended Liberton High School from 1982 to 1986, where he achieved qualifications in English, Arithmetic, Biology, and Geography. He began his professional career at Standard Life, working as a Business Architect from 2009 to 2011. During this time, he played a significant role in the design and implementation of a Business Component Design Authority.
Project Coordination and Impact Analysis
While at RBS, Tom coordinated project activities for the ABN AMRO Technology Integration, which spanned multiple regions including Asia, Australasia, America, the Middle East, and Europe. His work involved conducting impact analysis to ensure successful integration and alignment with business objectives.