Warren Swinbourne
About Warren Swinbourne
Warren Swinbourne is a Credit Quality Assurance Risk Analyst at QBE LMI in Brisbane, Australia, with over 13 years of experience in the role. He has a background in finance and has held various positions in the financial sector, including underwriting and credit analysis.
Current Role at QBE Insurance Group
Warren Swinbourne currently serves as a Credit Quality Assurance Risk Analyst at QBE LMI, a position he has held since 2011. In this role, he focuses on ensuring the quality and compliance of credit processes within the organization. His responsibilities include coaching new team members and facilitating their onboarding in an agile operating environment. He has contributed to the development of various quality assurance programs and processes that enhance operational efficiency.
Previous Experience in the Financial Sector
Before his current role, Warren worked at QBE LMI as an Underwriter from 2008 to 2011. He also held positions as a Credit Analyst at National Mortgage Company for eight months in 2007 and as a Loan Documentation Specialist at Credit Union Australia Limited in 2005. Additionally, he served as a Training and Development Officer at Bank of Queensland for 11 months in 2004. His diverse experience in the financial sector has equipped him with a comprehensive understanding of credit and risk management.
Educational Background in Finance
Warren studied at Kaplan Australia, where he earned a Diploma in Finance and Financial Planning from 2010 to 2011. He furthered his education with a Diploma in Finance and Mortgage Broking Management, which he completed from 2013 to 2014. His academic background provides a solid foundation for his work in credit quality assurance and risk analysis.
Key Contributions and Initiatives
Warren has made significant contributions to QBE LMI, including rewriting the LMI Claims and Realisations QA program to align with best practices. He developed the first team-based Recoveries QA program in 2020 and refined the QA DUA exception reporting process using advanced MS Excel skills. Additionally, he spearheaded an Agile program to transition team compliance audits from onsite to virtual during the Covid-19 pandemic, ensuring service levels were maintained while enhancing efficiency.