Wendy Mc Keown
About Wendy Mc Keown
Wendy McKeown is a Senior Human Centred Designer at QBE Insurance, where she promotes human centred design principles and enhances customer experience. She has extensive experience in various leadership roles at Macquarie Group and Rest, and holds a Bachelor of Communications from Griffith University.
Work at QBE Insurance Group
Wendy Mc Keown currently serves as a Senior Human Centred Designer at QBE Insurance, a position she has held since 2021. In this role, she plays a key part in strategic initiatives that align with QBE's commitment to enhancing customer experience and promoting corporate sustainability. Wendy advocates for the integration of human centred design principles across multi-disciplinary teams, focusing on developing customer personas and journeys to improve customer-led solutions in service, product, and communication.
Previous Experience at Macquarie Group
Wendy Mc Keown has extensive experience at Macquarie Group, where she held several senior roles. From 2006 to 2013, she worked as Associate Director - Client and Adviser Services for seven years. She then transitioned to the role of Associate Director - Client Experience from 2013 to 2016, serving for three years. Wendy concluded her tenure at Macquarie Group as Associate Director - Quality Management from 2016 to 2018, where she worked for two years in Sydney.
Experience at Commonwealth Bank and Rest
Before her time at Macquarie Group, Wendy Mc Keown worked at Commonwealth Bank as Team Leader – Premium Business Services CommSec from 2001 to 2005 for four years. After her roles at Macquarie, she joined Rest, where she served as Senior Manager, Member Segmentation from 2019 to 2021 and as Service Design Manager from 2018 to 2019, both positions held in Sydney, New South Wales.
Education and Expertise
Wendy Mc Keown holds a Bachelor of Communications in Public Relations from Griffith University. Additionally, she has completed a Diploma of Financial Planning at Kaplan. Her educational background supports her expertise in human centred design and customer experience, enabling her to contribute effectively to her roles in various organizations.