Wenezel Joy Gabrino
About Wenezel Joy Gabrino
Wenezel Joy Gabrino is a Technical Claims Officer at QBE Insurance, where he has worked since 2014. He has extensive experience in claims management and customer support, having previously held positions at Serco, ePerformax, Cognizant, and managed a team in his role as a POD Lead.
Work at QBE Insurance Group
Wenezel Joy Gabrino has been employed at QBE Insurance as a Technical Claims Officer since 2014. In this role, Gabrino manages the end-to-end portfolio of claims, specifically focusing on motor management. Gabrino has been responsible for ensuring quality and volume performance indicators align with key performance indicators (KPIs). This position requires collaboration with underwriters to calculate and adjust schedule ratings to meet specified premiums.
Previous Employment Experience
Prior to joining QBE Insurance, Wenezel Joy Gabrino held several positions in the customer service and claims management sectors. Gabrino worked at Serco as a Customer Support Agent for six months in 2010, and then transitioned to ePerformax as an Advisor from 2008 to 2010. Gabrino also served as a Senior Process Executive at Cognizant from 2011 to 2013. In these roles, Gabrino developed skills in quality assurance, compliance management, and process optimization.
Education and Expertise
Wenezel Joy Gabrino studied at St Peter Technical Institute, where Gabrino earned an Associate's degree in Computer Technology/Computer Systems Technology from 2003 to 2005. This educational background laid the foundation for a career in technical claims and customer support, equipping Gabrino with relevant technical skills and knowledge applicable to the insurance industry.
Leadership and Team Management
In previous roles, Wenezel Joy Gabrino demonstrated leadership capabilities by managing a team of 12 direct reports as a POD Lead. This position involved focusing on the development of team members to ensure they possessed the necessary skills and abilities for their roles. Gabrino also negotiated outcomes to resolve customer needs while balancing the interests of both the company and clients.