Huw Williams
About Huw Williams
Huw Williams is the Vice President of Industries at qBotica, where he focuses on enhancing customer experience through automation and artificial intelligence. He has over 25 years of experience in various roles within the customer experience and contact industry, including leadership positions at UiPath and Genpact.
Current Role at qBotica
Huw Williams serves as Vice President - Industries at qBotica, a position he has held since 2023. In this role, he focuses on delivering enterprise-wide solutions that enhance customer experience and operational effectiveness. His work emphasizes the integration of automation and artificial intelligence to improve both customer and employee experiences.
Previous Experience at UiPath
Prior to his current role, Huw Williams worked at UiPath from 2018 to 2023. He held the position of Global Practice Leader - CX & Contact Center for four years, and also served as Director, Customer Experience Automation lead - EMEA for one year. His tenure at UiPath involved leading initiatives aimed at enhancing customer experience through automation.
Professional Background in Customer Experience
Huw Williams has over 25 years of experience in operational, technical, and consulting roles within the customer experience and customer contact industry. His career includes significant positions at organizations such as Genpact, where he was Head of Customer Experience - Europe, and Capgemini Consulting, where he served as Senior Management Consultant – Customer Contact Specialist.
Educational Background
Huw Williams studied Business and Finance at Ystrad Mynach College from 1995 to 1997. This educational foundation has supported his extensive career in customer experience and contact center management, equipping him with the necessary skills to excel in various roles throughout his professional journey.
Specialization in Automation and AI
Huw Williams specializes in helping organizations embrace automation and artificial intelligence to transform customer and employee experiences. His passion lies in defining solutions that introduce new ways of working, significantly reducing customer effort and enhancing operational efficiency.