Dacia Burns
About Dacia Burns
Dacia Burns is a Senior Renewals Specialist at Qt Group, where she has worked since 2019. She plays a crucial role in managing Annual Recurring Revenue and creating renewal opportunities, utilizing Salesforce.com for customer relationship management.
Current Role at Qt Group
Dacia Burns serves as a Senior Renewals Specialist in Customer Success at Qt Group, a position she has held since 2019. In this role, she is responsible for managing Annual Recurring Revenue (ARR) and creating renewal opportunities. Dacia plays a key role in expanding business through strategies such as up-selling, multi-year terms, and increasing license quantities. She also facilitates the onboarding of new team members, contributing to the overall success of the customer success team.
Previous Experience in Customer Support and Sales
Before joining Qt Group, Dacia Burns accumulated extensive experience in customer support and sales roles. She worked at Comcast Cable as a Senior Sales Operations Coordinator from 2000 to 2008, and later served as an Operations Support Advisor at Quest Software from 2016 to 2018. Her role at YouSendIt as a Sales Finance Analyst in 2008 and as a KACE Sales Support Advisor at Dell from 2010 to 2016 further solidified her expertise in sales and customer relationship management.
Education and Academic Background
Dacia Burns studied Business Administration at Modesto Junior College from 1994 to 1996. This educational foundation equipped her with essential skills and knowledge that have contributed to her career in customer success and sales roles across various organizations.
Career Milestones and Contributions
Dacia has pioneered the role of Senior Renewals Specialist at Qt Group, being the first to hold this position. Her contributions include utilizing Salesforce.com CRM for quoting and managing customer relationships, which enhances the efficiency of customer interactions and supports business growth.
Early Career and Sales Supervision
Dacia began her career as a Sales Supervisor at GAP INC. from 1999 to 2000. This early experience in sales supervision laid the groundwork for her future roles in sales and customer support, allowing her to develop skills in team management and customer engagement.