Danielle Hoey
About Danielle Hoey
Danielle Hoey is a Support Engineer at Qt Group, where she specializes in providing technical support and resolving client issues. She holds a Bachelor of Business Administration in Marketing from UMass Amherst and has a background in software engineering from General Assembly.
Work at Qt
Danielle Hoey has been employed at Qt Group as a Support Engineer since 2023. In this role, she operates from Boston, Massachusetts, where she utilizes her expertise in Qt's quality assurance tools. Her responsibilities include diagnosing and resolving client issues effectively. Danielle communicates directly with clients to understand their technical problems and provides tailored solutions. Her focus is on delivering accurate and prompt technical support.
Education and Expertise
Danielle Hoey studied at General Assembly, where she completed a six-month program in Software Engineering, earning a Certificate of Completion in 2022. She also holds a Bachelor of Business Administration (BBA) in Marketing from the Isenberg School of Management at UMass Amherst, which she obtained from 2004 to 2008. Additionally, she graduated from Miss Hall's School with a High School Diploma, completing her studies from 2001 to 2004.
Background
Before joining Qt Group, Danielle Hoey worked at Trader Joe's as a Merchant for 16 years, from 2007 to 2023, in Acton, Massachusetts. She also had a brief tenure at Red Bull as part of the Mobile Energy Team for nine months in 2006 to 2007, based in Northampton, Massachusetts. Her diverse work experience has contributed to her strong technical support skills.
Technical Support Specialization
Danielle Hoey specializes in providing technical support, focusing on researching, diagnosing, troubleshooting, and resolving customer issues. Her role requires expert-level knowledge of Qt's QA tools, enabling her to effectively address client concerns. She is committed to delivering solutions that meet the needs of clients promptly and accurately.