Dennis Morse
About Dennis Morse
Dennis Morse is a Sr. Renewals Specialist in Customer Success at Qt Group, with a diverse background in account management and customer success across various companies. He holds a Bachelor of Arts in Legal Studies from the University of Massachusetts Amherst and is fluent in French.
Current Role at Qt Group
Dennis Morse serves as a Senior Renewals Specialist in Customer Success at Qt Group. He has been in this role since 2023, operating in a hybrid capacity from Boston, Massachusetts. In this position, he focuses on customer renewals and success strategies, leveraging his extensive experience in account management and customer relations.
Previous Experience in Customer Success
Before joining Qt Group, Dennis Morse held several positions in customer success and account management. He worked as a Customer Success Director at CallMiner from 2020 to 2023, where he managed client relationships and success initiatives. Prior to that, he was an Account Manager at Brainshark from 2018 to 2020, and at Imprivata from 2014 to 2017. His roles have consistently involved enhancing customer satisfaction and driving renewals.
Education and Language Proficiency
Dennis Morse holds a Bachelor of Arts in Legal Studies from the University of Massachusetts Amherst. He also studied French Language at Université de Pau et des Pays de l'Adour, where he achieved a Certificate in French Language and Culture. His fluency in French allows him to effectively communicate with French-speaking clients, enhancing his customer success capabilities.
Skills and Training
Dennis possesses a range of skills that support his role in customer success. He has proficiency in website production, which aids in creating customer-facing content. His expertise in policy analysis and research complements his customer success strategies. Additionally, he utilizes Sandler training techniques to enhance his approach to customer renewals and success management.
Career Background
Dennis Morse has a diverse career background that includes various roles in account management and customer service. He began his career as a Manager for the Student Job Service at Boston University in 2006. He also worked as an Inside Sales Representative at Veracode from 2013 to 2014 and served as a Senior Account Manager for Renewals and Expansion at Unitrends for six months in 2017. His experiences have contributed to his comprehensive understanding of customer needs and business operations.