Adel Sarhan
About Adel Sarhan
Adel Sarhan serves as a Support Applicatif at Quadient, where he focuses on client training and customer satisfaction. He has a background in IT support, with experience in various roles across several organizations in France.
Work at Quadient
Adel Sarhan has been employed at Quadient as a Support Applicatif since 2018. In this role, he focuses on client training and ensuring customer satisfaction. His responsibilities include handling B2B client support incidents, which encompass diagnostics, analysis, and resolution or escalation of issues. He utilizes CRM Salesforce - SFDC to manage client interactions and support processes effectively. His expertise also extends to the dematerialization of incoming and outgoing mail using NEOTOUCH and NEOBOX systems.
Education and Expertise
Adel Sarhan studied at Lycée Condorcet, where he achieved a Baccalauréat in Systèmes Électronique et Numérique (SEN). He furthered his education at IRIS - Ecole supérieure d'informatique, obtaining a Bachelor in Informatique, Réseaux et Sécurité (DEESIRS) in 2017. He also completed a BTS in Services Informatiques aux Organisations (SIO) from 2015. His academic background supports his expertise in IT support and client service.
Background
Adel Sarhan has a diverse background in IT support roles across various organizations. He began his career in 2010 at CENTRE HOSPITALIER DE MONTREUIL HOPITAL ANDRE GREGOIRE and has since worked at several institutions, including HOPITAL NECKER and Computacenter. He served as a Technicien Informatique alternant at SAR BATI from 2013 to 2017, and later worked at Free (SAS) as a Technicien ADSL & FIBRE for a brief period in 2017.
Previous Work Experience
Adel Sarhan has accumulated significant experience in IT support prior to his current position at Quadient. He worked for one month each at HOPITAL NECKER, Saint Jean Baptiste de la Salle, and Computacenter in 2011. His role at SAR BATI spanned four years, where he gained hands-on experience in technical support. Additionally, he contributed to Free (SAS) for three months in 2017, focusing on ADSL and FIBRE support.