Armaan Goyal
About Armaan Goyal
Armaan Goyal serves as the Customer Experience Lead at Quadient, where he has worked since 2023. He possesses extensive experience in software development and customer relationship management, with a background that includes roles at Infosys, ServiceNow, and a graduate degree from the University at Buffalo.
Work at Quadient
Armaan Goyal serves as the Customer Experience Lead at Quadient, a position he has held since 2023. His role involves enhancing customer interactions and ensuring satisfaction through effective strategies and solutions. He operates remotely from Canada and has been with the company for 11 months, contributing to the overall customer experience initiatives.
Education and Expertise
Armaan Goyal holds a Master's degree in Computer Science from the University at Buffalo, where he studied from 2015 to 2017. He also earned a Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering from Punjabi University, completing his studies from 2008 to 2012. His educational background supports his professional expertise in software development and business analysis.
Professional Background
Armaan Goyal has a diverse professional background in the technology sector. He began his career as a Software Development Intern at alphaITworld in 2012. He then worked as a Systems Engineer at Infosys from 2013 to 2015, gaining over two years of experience in software development and business analysis. Following this, he served as a Senior Technical Support Engineer at ServiceNow from 2017 to 2020, before taking on his current role at Quadient.
Achievements in Software Development
Throughout his career, Armaan Goyal has gained professional-level expertise in the software development lifecycle. His experience includes working on various software development projects, with a focus on web-based application development and maintenance during his tenure at Infosys. His technical skills are complemented by account management experience with large-scale enterprise customers.
Entrepreneurial Experience
During his undergraduate studies, Armaan co-founded a startup called Morph Edutech, where he worked for three years. This experience provided him with insights into entrepreneurship and the challenges of running a tech-focused business, further enhancing his skills in customer relations and product development.