Bobby Spilka
About Bobby Spilka
Bobby Spilka serves as the Vice President of Global Customer Support at Quadient, a position he has held since 2022. He has extensive experience in IT support and management, having worked at various organizations including McKesson Health IT, EY, and OpenText.
Current Role at Quadient
Bobby Spilka serves as the Vice President of Global Customer Support at Quadient, a position he has held since 2022. In this role, he is responsible for overseeing customer support operations and ensuring high levels of satisfaction among clients. His leadership focuses on enhancing service delivery and operational efficiency within the organization.
Previous Experience at McKesson Health IT
Before joining Quadient, Bobby Spilka worked at McKesson Health IT as a Supervisory Team Lead in Infrastructure/Application Management Support from 2012 to 2015. During his tenure, he supported thousands of internal and external bots as part of the automation operations, contributing to the efficiency of IT services.
Career at EY
Bobby Spilka held the position of Global Production Support and Service Management Leader at EY from 2016 to 2021. He was accountable for the satisfaction of internal and external clients across over 400 global applications in various sectors, including financial services and government. His role involved ensuring compliance with data privacy regulations such as GDPR and CCPA.
Education Background
Bobby Spilka studied at the University of South Florida from 1996 to 2000, where he completed a four-year program. His education laid the foundation for his career in information technology and support services.
Automation and Change Management Expertise
Throughout his career, Bobby Spilka has implemented automation and change management strategies to improve operational efficiency. His efforts in redesigning pricing and support models have contributed to enhanced service delivery and reduced operational costs across various organizations.