Chrystelle Verlaguet
About Chrystelle Verlaguet
Chrystelle Verlaguet serves as the Directrice de la vente à distance, relation clients et e-commerce at Quadient, where she has worked since 2019. She has extensive experience in marketing and customer relations, managing a large team and overseeing digital strategies for customer satisfaction.
Work at Quadient
Chrystelle Verlaguet has held the position of Directrice de la vente à distance, relation clients et e-commerce at Quadient since 2019. In this role, she coordinates a strategy focused on achieving operational excellence and total customer satisfaction through digital customer relationships. She manages a team of 100 collaborators and service providers in a call center that specializes in inbound and outbound calls for prospecting, onboarding, nurturing, and retention across France, Belgium, and the Netherlands. Additionally, she oversees the webmaster responsible for e-commerce and client websites. Verlaguet is also a member of the Quadient France-Benelux management committee.
Education and Expertise
Chrystelle Verlaguet studied at ISC Paris, where she focused on Entrepreneuriat and achieved a BAC + 5 from 1997 to 2000. Prior to this, she attended Université Paris XII, obtaining a Diplôme Universitaire de Technologie in Techniques de Commercialisation from 1995 to 1997. She also studied at Université René Descartes, Paris V, where she earned a DEUG in Sciences Humaines from 1994 to 1995. Her educational background provides her with a strong foundation in marketing and commercial techniques.
Professional Background
Before her current role at Quadient, Chrystelle Verlaguet held various marketing positions in several organizations. She worked at DOTVISION as Responsable Marketing from 2002 to 2004, and later at Maileva, where she served as Chef de produits from 2004 to 2006 and as Responsable Marketing Produits from 2006 to 2009. She also worked at DOCAPOST DPS as Responsable Marketing Stratégique from 2009 to 2012, and at CIEL by SAGE as Responsable Marketing Stratégique Produits et Services from 2012 to 2015. Prior to her current role at Quadient, she was Directrice marketing des solutions dématérialisées et éditiques from 2015 to 2019.
Achievements
In her current role at Quadient, Chrystelle Verlaguet has successfully coordinated strategies that enhance customer satisfaction through digital engagement. She manages a large team dedicated to customer interactions, demonstrating her leadership capabilities. Her extensive experience in marketing across various companies has equipped her with the skills necessary to oversee complex projects and initiatives, contributing to the operational success of her teams.