Claire Niven Gardner
About Claire Niven Gardner
Claire Niven Gardner serves as the Head of Order to Cash at Quadient, bringing over a decade of experience in team management across various sectors. Her background includes significant roles at Neopost UK and IKEA Group, where she developed expertise in change management and people development.
Current Role at Quadient
Claire Niven Gardner serves as the Head of Order to Cash at Quadient, a position she has held since 2020. In this role, she oversees the order-to-cash process, ensuring efficiency and effectiveness in operations. Her leadership contributes to the company's ability to deliver high-quality service to customers. Based in London, England, she has been instrumental in aligning team efforts with organizational goals.
Previous Experience at Neopost UK
Claire Niven Gardner has extensive experience at Neopost UK, where she held multiple positions over a span of 13 years. She began as a Logistics Administration Manager from 2007 to 2010, followed by a role as Support Services Operations Manager from 2010 to 2020. Additionally, she served as Head of Operations for a brief period in 2020. Her roles involved managing teams and implementing process improvements.
Background in Retail Management
Before her tenure at Neopost UK, Claire Niven Gardner worked at IKEA Group as a Sales Manager from 1999 to 2007. Her experience in retail management provided her with valuable insights into customer service and team leadership. She also worked at Next Group PLC as a Sales Assistant for a short period in 1998-1999, which contributed to her foundational skills in sales and customer interaction.
Education and Expertise
Claire Niven Gardner studied at the University of Plymouth, where she earned a Bachelor of Arts (BA) in Theatre and Performance from 1995 to 1998. Her educational background complements her professional experience, particularly in her influential communication skills. She specializes in change management, process redesign, strategic planning, and people development, focusing on enhancing team performance.
Leadership and Team Management Skills
Claire Niven Gardner possesses strong leadership capabilities, with over a decade of experience managing teams in both retail and office environments. She emphasizes people development and performance management, aiming to inspire and coach her teams. Her approach to leadership is characterized by a commitment to fostering a collaborative and productive work environment.