Coralie Miallau
About Coralie Miallau
Coralie Miallau is a Responsable Service Clients at Quadient, where she has worked since 2018. She has a strong background in customer service and project management, with previous roles at Voyage Privé and a solid educational foundation in marketing and commerce.
Current Role at Quadient
Coralie Miallau serves as Responsable Service Clients at Quadient, a position she has held since 2018. In this role, she oversees a multi-channel Helpdesk team that provides technical support. She manages relationships with both internal and external partners to improve service quality. Additionally, she coordinates customer service project requirements, ensuring their successful execution, and implements processes to enhance service delivery. Miallau also leads the training team, focusing on installing components and training clients on application solutions.
Previous Experience at Voyage Privé
Before joining Quadient, Coralie Miallau worked at Voyage Privé in various roles from 2009 to 2018. She began as Assistante de Production from 2009 to 2010, followed by a position as Responsable Contenu from 2011 to 2013. Miallau then served as Responsable Service Clients from 2013 to 2018. Throughout her tenure at Voyage Privé, she developed skills in customer service management and content oversight.
Education and Qualifications
Coralie Miallau studied at the Institut Supérieur Européen au Management Agroalimentaire, where she earned a Master of Arts in Marketing with a focus on agroalimentaire from 2007 to 2008. She also completed a Chef de projet agroalimentaire program during the same period. Earlier, she obtained a DUT in Techniques de Commercialisation from the Institut Universitaire de Technologie from 2003 to 2005. Her educational background equips her with a strong foundation in marketing and project management.
Key Responsibilities and Skills
In her current role, Coralie Miallau defines and analyzes key performance indicators (KPIs) to drive performance improvements. She manages reconciliation tasks, including invoice matching and handling carrier disputes. Miallau also oversees a documentation team responsible for creating internal and external guides and manuals, ensuring that all materials are accurate and accessible for users. Her focus on optimizing processes contributes to enhanced service delivery.