Dominic Ong
About Dominic Ong
Dominic Ong is a Cash Applications Administrator at Quadient Canada Ltd., where he has worked since 2019. He specializes in maintaining Excel spreadsheets for invoices and meters, handling payment inquiries, and assisting with payment reconciliations.
Work at Quadient
Dominic Ong has been employed at Quadient Canada Ltd. as a Cash Applications Administrator since 2019. In this role, he is responsible for maintaining and balancing Excel spreadsheets specifically for invoices and meters, ensuring accurate posting of activities. He handles payment inquiries and assists with payment reconciliations for both internal and external customers. His work contributes to the financial accuracy and operational efficiency of the organization.
Education and Expertise
Dominic Ong studied at Seneca College of Applied Arts and Technology, where he completed a program in Business Administration with a focus on Entrepreneurship and Small Business from 2014 to 2018. His education has equipped him with knowledge and skills relevant to his current role. He has developed expertise in utilizing two different merchant systems for processing credit card payments and refunds, enhancing his capabilities in financial transactions.
Previous Work Experience
Before joining Quadient, Dominic Ong gained diverse experience in various customer service roles. He worked as a Customer Service Representative at National Bank of Canada from 2018 to 2019. Prior to that, he served as a Shift Supervisor at Starbucks from 2017 to 2019, and as a Sales Advisor at TOPSHOP TOPMAN for two months in 2017. His earlier roles included working as a Busboy at The Pickle Barrel Restaurants and as a Crew Trainer at McDonald's Corporation.
Responsibilities and Skills
In his current position, Dominic Ong is responsible for updating databases related to meter returns and initiating refund requests or lost meter charges. His role requires attention to detail and accuracy in financial reporting. His previous experiences have helped him develop strong customer service skills, which he applies in handling payment inquiries and assisting with reconciliations.