Dominique M.
About Dominique M.
Dominique M. is the Director of Inbound Customer Experience at Quadient, a position held since 2021 in Carrollton, Texas. She holds a Graduate Certificate in Conflict Management from Southern Methodist University and a Master of Arts in Management from Dallas Baptist University.
Work at Quadient
Dominique M. has held the position of Director, Inbound Customer Experience at Quadient since 2021. In this role, Dominique focuses on enhancing the customer experience through effective inbound communication strategies. Based in Carrollton, Texas, Dominique has contributed to the company's objectives by leveraging insights from customer interactions to improve service delivery.
Education and Expertise
Dominique M. has a strong educational background in management and conflict resolution. Dominique earned a Graduate Certificate in Conflict Management from Southern Methodist University, where studies were conducted from 2018 to 2020. Prior to this, Dominique obtained a Master of Arts in Management from Dallas Baptist University, completing the program between 2012 and 2014. The undergraduate studies at Dallas Baptist University included a Bachelor of Arts in Management and Psychology, which was completed from 2007 to 2012.
Background
Dominique M. has a diverse academic foundation that supports a career in customer experience and management. The combination of studies in management, psychology, and conflict resolution equips Dominique with a unique perspective on customer interactions and team dynamics. This background informs the approach taken in the role at Quadient.
Professional Development
Dominique M. has engaged in continuous professional development through formal education in management and conflict resolution. The Graduate Certificate in Conflict Management complements the management expertise gained through the Master's program, enhancing skills relevant to customer experience roles. This educational journey reflects a commitment to understanding and improving customer relations.