Graham Etherington
About Graham Etherington
Graham Etherington serves as the Business Process Automation Sales Director for the UK and Ireland at Quadient, where he focuses on enhancing customer interactions through effective data capture and communication processes. With a background in sales management and extensive experience in customer communications, he emphasizes building long-term client relationships and improving operational efficiency.
Work at Quadient
Graham Etherington has been serving as the Business Process Automation Sales Director for the UK and Ireland at Quadient since 2020. In this role, he focuses on capturing content from various sources, including mail, invoices, and financial reports, and converting this information into actionable business data. His responsibilities include managing multi-channel communications and enhancing customer interactions through a single customer view. Prior to this position, he worked as the Sales Director for the Northern District at Quadient from 2017 to 2020.
Previous Experience at Neopost UK
Before joining Quadient, Graham Etherington held multiple roles at Neopost UK. He began as a Sales Manager from 2000 to 2005, and later served as the Regional Sales Director from 2005 to 2017. During his tenure, he developed expertise in customer communications and enterprise document composition, contributing to the company's growth in the UK market.
Education and Expertise
Graham Etherington has pursued advanced education in leadership and management. He studied at Henley Business School, where he completed the Language of Leadership program. He also attended HEC School of Management, completing the Neopost Executive Programme in 2008. Additionally, he studied at Cranfield University, achieving The Director as a Strategic Leader in 2013. His educational background supports his expertise in data integrity, data cleansing, and governance within business processes.
Sales Management Background
Graham Etherington has a comprehensive background in sales management, having worked at IKON Office Solutions as a Sales Manager from 1995 to 2000. His extensive experience in sales roles has equipped him with skills in building authentic relationships with clients, positioning him as a trusted advisor for various organizations. His focus on enhancing communication processes through automation reflects his commitment to improving efficiency and productivity.
Focus on Data and Automation
Graham Etherington specializes in transforming communication processes by integrating intelligence and automation. He emphasizes the importance of data integrity and governance within business processes. His experience includes implementing digital mailroom solutions and improving workflow processes, which are essential for enhancing overall operational efficiency.