Isabelle Le Sa UX
About Isabelle Le Sa UX
Isabelle Le Sa is a professional focused on customer satisfaction, currently serving as Chargée de Mission Satisfaction Client at Quadient since 2016. She has extensive experience in customer service roles, particularly at Neopost, and has a strong background in facilitating committees and improving operational methods.
Work at Quadient
Currently, Isabelle Le Sa serves as Chargée de Mission Satisfaction Client at Quadient. She has held this position since 2016, contributing to the company's focus on enhancing customer satisfaction. In this role, she facilitates the Customer Satisfaction Agency Committees (CASC), ensuring that reported issues align with actions taken by central functions. She is responsible for leading the continuous improvement of customer service procedures and operational methods, as well as developing operational dashboards to analyze customer request flows.
Previous Experience at Neopost
Isabelle Le Sa has extensive experience with Neopost, where she worked in various roles over a span of 14 years. She began her career at Neopost as Assistante Commerciale Grands Comptes Stratégiques from 1991 to 1996. She then transitioned to the role of Chargée de Clientèle for one year in 1999, followed by a position as Ingénieur Commercial Terrain from 2000 to 2005. Finally, she served as Attachée Commerciale Direct from 2005 until 2015, gaining significant expertise in customer relations and commercial strategies.
Education and Expertise
Isabelle Le Sa completed her education at Lycée Jacques Prévert in Taverny, where she achieved her Baccalauréat. This foundational education has contributed to her professional development and expertise in customer satisfaction and commercial roles. Her career spans multiple sectors, including customer service and commercial management, providing her with a diverse skill set applicable to her current role.
Background in Banking
Before her tenure at Neopost, Isabelle Le Sa worked at BNP Paribas from 1984 to 1991. In her role as Chargée de Caisse / Portefeuille clients / Adjointe Responsable administrative Agence, she gained valuable experience in client management and administrative responsibilities. This background in banking has further informed her approach to customer satisfaction and service delivery.
Customer Satisfaction Initiatives
In her current role at Quadient, Isabelle Le Sa is actively involved in initiatives aimed at improving customer satisfaction. She takes charge of specific actions or projects based on field inputs and surveys, ensuring that customer feedback is integrated into operational practices. Additionally, she provides training and support to users on customer satisfaction programs, enhancing the overall effectiveness of these initiatives.