Ismael S AI Dou Tankari
About Ismael S AI Dou Tankari
Ismael S AI Dou Tankari serves as the Global Customer Service Manager and Customer Support Manager at QUADIENT, where she oversees international market escalations and leads a team of Customer Care Agents. With a strong background in industrial engineering and extensive experience in customer service management, she has developed effective relationships at all business levels.
Current Role at Quadient
Ismael S AI Dou Tankari serves as the Global Customer Service Manager and Customer Support Manager at Quadient since 2022. In this role, he oversees day-to-day escalations from the international market and is responsible for building and developing an international team based in London. This team enhances service delivery to partners in over 70 countries. He focuses on implementing changes in policies and procedures to ensure high levels of customer service.
Previous Experience at Quadient
Prior to his current position, Ismael worked at Quadient in various roles from 2017 to 2022. He served as a Customer Success Manager and Continuous Improvement Coordinator from 2017 to 2019. Subsequently, he held the position of Export Country Leader from 2019 to 2022, where he managed customer service, after-sales, and technical sales operations in the Paris region.
Educational Background
Ismael has a diverse educational background in engineering and business. He studied at Université d'Artois, earning a Bachelor's degree in Industrial Engineering in 2015. He furthered his studies at Université de Lille, obtaining a Master's degree in Industrial Engineering with a focus on Production and Maintenance Management in 2017. He also completed a Specialized Master in Continuous Improvement Management at ei.CESI in 2018 and a Professional Thesis in Support Optimization at the same institution.
Skills and Expertise
Ismael possesses excellent interpersonal skills, which enable him to build and maintain strong relationships at all business levels and with external suppliers. He has consolidated experience in people management and the contact center industry. His expertise includes KPI management, customer service, and after-sales support, focusing on motivation and training for his team of Customer Care Agents.
Internship Experience
In 2017, Ismael completed a three-month internship as a Maintenance Engineer at Groupe Protex International in the Région de Tours, France. This experience contributed to his practical knowledge in industrial engineering and maintenance.