Jamal Zaidi
About Jamal Zaidi
Jamal Zaidi is a ServiceNow Architect specializing in implementation and system delivery, with extensive experience in workflow customizations, quality assurance testing, and user acceptance testing for ServiceNow projects. He has held various roles in notable companies, including CDW, Cox Automotive Inc., and Quadient, contributing to IT asset management and system integration.
Work at Quadient
Jamal Zaidi currently serves as a ServiceNow Architect, focusing on Implementation and System Delivery at Quadient since 2020. His role involves developing workflow customizations and conducting quality assurance testing as well as user acceptance testing for ServiceNow implementations. Zaidi has been instrumental in enhancing the ServiceNow platform to meet organizational needs and improve operational efficiency.
Previous Experience in ServiceNow Roles
Before joining Quadient, Jamal Zaidi held several significant positions in the ServiceNow domain. He worked as a ServiceNow System Lead at Cox Automotive Inc. from 2018 to 2020, where he was responsible for system integration, testing, and design/deployment. Prior to that, he served as a Senior ServiceNow Developer at Banner Health from 2016 to 2018, focusing on ITIL, ITSM, and service portal development. His earlier experience includes roles as a ServiceNow Business Analyst at CDW and as an ITAM Developer at DIRECTV.
Education and Expertise
Jamal Zaidi has received training in Application Portfolio Management (APM) and has developed expertise in various aspects of ServiceNow, including IT Asset Management (ITAM), IT Service Management (ITSM), and workflow automation. His technical skills include configuring LDAP servers for user authentication and integrating ServiceNow with Active Directory. Zaidi has also developed JavaScript solutions to enhance process automation within the ServiceNow platform.
Achievements in Workflow Development
Throughout his career, Jamal Zaidi has successfully designed extensive workflows for onboarding and offboarding processes tailored to organizational requirements. He has implemented Discovery from scratch by installing and configuring MID Servers for optimal performance. His contributions to quality assurance and user acceptance testing have ensured that ServiceNow implementations meet high standards of functionality and user satisfaction.
Role in Technology Services
In addition to his work in ServiceNow, Jamal Zaidi is an executive partner in a medium-sized corporation that offers technology services. This includes full-lifecycle enterprise-wide IT Asset Management and comprehensive Service Desk management. His leadership in these areas reflects his commitment to improving technology solutions and service delivery within organizations.