Joanna Madden, Edp
About Joanna Madden, Edp
Joanna Madden is a Senior Professional Services Consultant at Quadient with over 15 years of experience in database management and more than 14 years in Customer Communications Management. She holds a Computer Programmer Diploma from Seneca College and has hosted live design streams on Twitch to engage with the community.
Work at Quadient
Joanna Madden has been employed at Quadient since 2015, initially serving as a Professional Services Consultant for five years. In 2020, she transitioned to the role of Senior Professional Services Consultant, where she has continued to work for the past four years. Her responsibilities include providing expert guidance and support in professional services, leveraging her extensive experience in Customer Communications Management (CCM) and database management.
Education and Expertise
Joanna Madden studied at Seneca College of Applied Arts and Technology, where she completed a Computer Programmer Diploma from 2013 to 2015. This educational background laid the foundation for her expertise in computer programming, which spans over seven years. Her academic training complements her professional experience in database management and Customer Communications Management (CCM).
Background
Prior to her tenure at Quadient, Joanna worked at the Toronto Transit Commission as a Database & Software Applications Developer for one year, from 2014 to 2015. This role contributed to her extensive experience in database management, which exceeds 15 years. Her career has been marked by a consistent focus on data handling and software development.
Achievements in Community Engagement
Joanna has hosted over 15 hours of live weekly design streams on Twitch. These streams highlight her expertise in design and showcase her commitment to community engagement. This initiative reflects her ability to connect with a broader audience and share her knowledge in a public forum.
Professional Experience Overview
Joanna Madden brings over 14 years of experience in Customer Communications Management (CCM) to her current role. Her professional journey includes significant roles in both consulting and software development, demonstrating a strong skill set in database management and programming. This extensive experience positions her as a knowledgeable resource in her field.