Laurence Bernard
About Laurence Bernard
Laurence Bernard is the Global Business Process Owner for Customer Care & Services at Quadient, a position he has held since 2019. He has extensive experience in customer care and business processes, having previously worked at Neopost and Canon France in various roles.
Work at Quadient
Laurence Bernard has been serving as the Global Business Process Owner for Customer Care & Services at Quadient since 2019. In this role, he is responsible for overseeing and optimizing customer care processes across the organization. His experience in managing customer service operations contributes to enhancing the overall customer experience and operational efficiency within the company.
Previous Experience at Neopost
Before joining Quadient, Laurence Bernard worked at Neopost SME Solutions as the Group Business Process Manager for Customer Care & Services from 2018 to 2019. He also held various positions at Neopost, including CRM Business Transformation Manager from 2015 to 2017 and Ingénieur Commercial Grands Comptes from 2001 to 2008. His tenure at Neopost provided him with extensive experience in business process management and customer relations.
Career at Canon France
Laurence Bernard's career includes significant roles at Canon France. He worked as an Ingénieur d'affaires Grands Comptes from 2008 to 2010 and later as a CRM Professional and NSO Domain Expert from 2010 to 2015. His responsibilities included managing key accounts and leading projects related to Salesforce and Demantra, which contributed to his expertise in customer relationship management.
Education and Expertise
Laurence Bernard pursued higher education at Université de Rennes 1, where he studied Droit des Affaires and achieved a Master 2 in 2013. His academic background also includes a BTS in Commerce International from Lycée Le Likes in Quimper, obtained in 1989. This educational foundation supports his expertise in business processes and legal aspects related to corporate operations.