Madeline Chew
About Madeline Chew
Madeline Chew is the Customer Advocacy Manager APAC at Quadient, where she has worked since 2019. She has a background in customer care and software technology, with previous roles at Quadient and GMC Software Technology.
Current Role at Quadient
Madeline Chew serves as the Customer Advocacy Manager APAC at Quadient. She has held this position since 2019 and is based in Singapore. In her role, she focuses on customer engagement and advocacy within the Asia-Pacific region. She collaborates closely with Sales Managers and Support Managers to develop strategies for customer renewals. Additionally, she provides weekly updates directly to the Vice President of Sales, ensuring alignment on customer needs and company objectives.
Previous Experience at Quadient
Before her current role, Madeline Chew worked at Quadient as the Customer Care Manager APAC from 2015 to 2019. During her four years in this position, she was responsible for overseeing customer care initiatives in the Asia-Pacific region. Her work involved utilizing Salesforce, an internal license server, and SAP for reporting and tracking customer renewals, which contributed to enhancing customer satisfaction and retention.
Professional Background at GMC Software Technology
Madeline Chew has a background in software and technical management, having worked at GMC Software Technology. She served as a Software Specialist from 2011 to 2012 and later as a Technical Manager from 2012 to 2014. In these roles, she gained experience in software solutions and technical support, which provided her with a strong foundation for her subsequent positions in customer advocacy and care.
Education and Expertise
Madeline Chew studied at Nanyang Technological University, where she achieved a degree from the School of Computer Engineering. Her educational background has equipped her with the technical knowledge and skills necessary for her roles in customer advocacy and software management. This expertise supports her ability to effectively communicate with both technical teams and customers.