Megan Andrews
About Megan Andrews
Megan Andrews is a Customer Experience Manager specializing in technical support, currently working at Quadient since 2021. She has a background in customer service management, having progressed from a Contact Centre Agent to a Supervisor, and has received multiple awards for her performance in the field.
Work at Quadient
Megan Andrews has been serving as the Customer Experience Manager - Technical at Quadient since 2021. In this role, she oversees customer interactions and ensures a high level of service delivery. Her responsibilities include managing customer inquiries and enhancing the overall customer experience. Andrews' experience in technical support and customer service contributes to her effectiveness in this position.
Career Progression at Neopost UK
Megan Andrews has a significant tenure at Neopost UK, where she has held various roles since 2011. She began as a Senior Technical Support Agent, where she provided advanced support to customers. Over the years, she progressed to a Technical & Customer Support Team Leader in 2015, managing a team of agents. Her career trajectory reflects her commitment to customer service and technical support.
Education and Expertise
Megan Andrews completed her education at Eastbury Community School from 2002 to 2007. This foundational education has equipped her with essential skills for her career in customer service and technical support. Her expertise is further developed through her extensive experience in the field, particularly in managing teams and enhancing customer experiences.
Achievements in Customer Service
Megan Andrews has received recognition for her contributions to customer service. She was awarded the Agent of the Year in 2015 and the Team Leader of the Year in 2017 at the London & South UKCCF. These awards highlight her dedication and effectiveness in her roles within customer service and technical support.
Team Management Experience
In her current role as a Customer Experience Manager, Megan Andrews manages a team of 11 agents. Her leadership skills are evident in her ability to supervise and guide her team effectively. This experience in team management is a key aspect of her professional profile, showcasing her capability to lead and develop customer service teams.