Michal Tkadlec
About Michal Tkadlec
Michal Tkadlec serves as the Senior Director of Global Customer Success, Services, and CXM at Quadient, a position he has held since 2021. He has extensive experience in professional services and project management, having worked at GMC Software and Quadient in various roles over a span of more than a decade.
Current Role at Quadient
Michal Tkadlec serves as the Senior Director of Global Customer Success, Services, and CXM at Quadient. He has held this position since 2021, contributing to the company's focus on enhancing customer experience and success on a global scale. His role encompasses overseeing customer service initiatives and ensuring that clients receive optimal support and solutions.
Previous Experience at GMC Software
Prior to his current role at Quadient, Michal Tkadlec worked at GMC Software in various capacities. He served as the Director of Professional Services from 2017 to 2021, and before that, he held multiple roles including PSO and Pre-Sales Manager, Director PSO, R&D and Near Shore, and Professional Services Senior Consultant. His tenure at GMC Software spanned over a decade, starting as a Software Engineer in 2006.
Education and Academic Background
Michal Tkadlec studied Applied Computer Science at the University of Hradec Králové from 2004 to 2008. This academic background provided him with foundational knowledge and skills in computer science, which he has applied throughout his professional career. He also attended Gymnazium Jakuba Skody in Prerov, further contributing to his educational development.
Career Timeline and Progression
Michal Tkadlec's career has shown a clear progression through various roles in the technology and customer service sectors. He began his career at GMC Software as a Software Engineer and advanced to positions of increasing responsibility, including Customer Project Manager and EMEA Services Enterprise Project Manager. His experience spans over 15 years, with significant roles in both professional services and customer success.