Mike Hollenbeck
About Mike Hollenbeck
Mike Hollenbeck serves as the Director of Service for Quadient South, a position he has held since 2017. With extensive experience in service operations and strategic planning, he has contributed to significant improvements in client retention and operational efficiency throughout his career.
Work at Quadient
Mike Hollenbeck has served as the Director of Service at Quadient South since 2017. He operates from the Tampa/St. Petersburg, Florida area. In this role, he has led initiatives to enhance service delivery efficiency and improve operational performance. His leadership has contributed to the overall success of the service operations within the company.
Previous Experience at Neopost USA
Prior to his current role, Hollenbeck held several positions at Neopost USA. He worked as Service Director from 2004 to 2007, then as Director of Field Operations from 2007 to 2012. He also served as District Project Team Lead from 2012 to 2017 and as IT Director from 1988 to 2007. His tenure at Neopost USA spanned nearly two decades, during which he developed strategic plans that improved service delivery and played a significant role in new business development.
Military Background
Hollenbeck served in the US Navy as a Petty Officer Third Class (PO3) in the V1 Division aboard the USS Theodore Roosevelt (CVN 71) from 1985 to 1988. This experience provided him with foundational skills in leadership and operations that he has applied throughout his career.
Education and Certifications
Hollenbeck completed his high school education at Chamberlain High School from 1982 to 1985. He furthered his education by obtaining Microsoft Certifications, including MCSE and MCSA, from 2002 to 2003. These certifications have contributed to his expertise in IT and service operations.
Achievements in Service Operations
Throughout his career, Hollenbeck has led teams that achieved continuous improvement in service operations. He implemented customer loyalty programs that significantly improved client retention rates across the Mid-Atlantic, Southeast, and Florida markets. His ability to utilize financial analysis and budget development has optimized resource allocation and reduced operational costs.