Monica Taylor
About Monica Taylor
Monica Taylor is an Acquisition Sales Manager at Quadient, where she has worked since 2018. She has extensive experience in sales and customer retention, having held various roles at MONI Smart Security and Vivature.
Work at Quadient
Monica Taylor has held the position of Acquisition Sales Manager at Quadient since 2018. In this role, she manages a team of 10 Inside Sales Representatives. Her responsibilities include selling the full catalogue of Quadient products and competing against other offerings in the market. She utilizes Salesforce.com for pipeline management to convert new leads into long-term customers. Additionally, she implements changes to improve the overall sales process and analyzes sales trends to close performance gaps. Monica also facilitates effective communication among team members and other departments to maintain a positive and productive work environment.
Previous Experience at MONI Smart Security
Monica Taylor has extensive experience at MONI Smart Security, where she worked in various roles from 1999 to 2017. She served as a Customer Service Specialist/Supervisor for 12 years, followed by positions as Customer Retention/Survey Manager for 3 years, Executive Response Team member for 1 year, and Customer Retention/Winback Manager for 2 years. Her time at MONI Smart Security provided her with a solid foundation in customer service and retention strategies.
Experience at Vivature
Monica Taylor worked as an Account Manager at Vivature for 1 year from 2017 to 2018. During her tenure, she managed client accounts and contributed to the company's customer relationship management efforts. This role further enhanced her skills in client engagement and account management.
Education and Expertise
Monica Taylor studied at American InterContinental University, where she earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from 2008 to 2010. Her educational background has equipped her with the knowledge and skills necessary for her roles in sales and management.