Nicolas Bocquet
About Nicolas Bocquet
Nicolas Bocquet is a Technicien Service Clients at Quadient, where he has worked since 2001 in Rouen, Normandie, France. He has experience as a Key User for internal projects at Neopost and currently supports Salesforce and ServiceMax tools.
Work at Quadient
Nicolas Bocquet has been employed at Quadient since 2001, serving as a Technicien Service Clients for 23 years. His role involves providing customer service support and ensuring that client needs are met effectively. Based in Rouen, Normandie, France, he has developed extensive knowledge of the company's products and services, contributing to customer satisfaction and operational efficiency.
Experience at Neopost
Prior to his current role at Quadient, Nicolas Bocquet worked at Neopost from 2014 to 2016 as a Key User for the internal project PROJET MONET. In this capacity, he played a significant role in the implementation and management of project-related tasks. Since 2016, he has continued his work at Neopost, focusing on Salesforce and ServiceMax tools as a Key User for 8 years.
Technical Skills and Responsibilities
In his current position, Nicolas Bocquet is responsible for testing and validating new features of tools before they are deployed to users. He acts as a liaison between the IT department and end-users, facilitating communication and addressing any issues that arise. His role includes training users on new functionalities and updates in Salesforce and ServiceMax, ensuring that all staff are equipped to utilize these tools effectively.
Training and User Support
Nicolas Bocquet plays a crucial role in user training and support. He is responsible for educating users on the functionalities and updates of Salesforce and ServiceMax. His efforts help ensure that users are proficient in utilizing these tools, which contributes to overall productivity and efficiency within the organization.