Nicole Dwyer
About Nicole Dwyer
Nicole Dwyer serves as the Senior Vice President of Global Customer Success for Intelligent Communication Automation at Quadient. With a diverse background in product strategy and management, she has held various leadership roles across multiple companies, emphasizing team collaboration and customer satisfaction.
Current Role at Quadient
Nicole Dwyer serves as the Senior Vice President of Global Customer Success, Intelligent Communication Automation at Quadient. She has held this position since 2023 and is based in Boston, Massachusetts. In her current role, she focuses on enhancing customer service and fostering a collaborative team culture.
Previous Experience at Quadient
Prior to her current role, Nicole Dwyer worked at Quadient in several capacities. She served as the Chief Product Officer for YayPay from 2017 to 2020 and as the Senior Vice President of Portfolio Strategy for Intelligent Communication Automation from 2021 to 2023. Additionally, she was the Vice President of Customer Strategy for Business Process Automation from 2020 to 2021.
Professional Background
Nicole Dwyer has extensive experience in product strategy and management. She worked as the Senior Vice President of Product Strategy at Billtrust from 2014 to 2017. Earlier in her career, she held positions at Bottomline Technologies as Vice President of Product Delivery for Global Banking Products and at Fidelity Investments as a Senior Business Analyst.
Education and Training
Nicole Dwyer studied Management Engineering at Worcester Polytechnic Institute, where she earned her Bachelor of Science degree from 1998 to 2001. She has also completed Scrum Master Training, which contributes to her expertise in agile project management and team collaboration.
Leadership Approach
Nicole Dwyer emphasizes a leadership style that fosters empowerment and collaboration within her teams. She focuses on innovative strategies to improve user experience and customer satisfaction, guided by a humble approach to leadership.