Nikki Brooks
About Nikki Brooks
Nikki Brooks is a Specialized Support Agent Tier 1.5 at Quadient, with expertise in customer satisfaction and sales management. She has a strong background in the business supplies and equipment industry, having previously worked at Neopost in various roles from 2012 to 2017.
Work at Quadient
Nikki Brooks has been employed at Quadient since 2017, serving as a Specialized Support Agent Tier 1.5. In this role, she focuses on providing specialized support to customers, ensuring their needs are met effectively. Her tenure at Quadient spans over seven years, during which she has developed her skills in customer satisfaction and sales management.
Previous Experience at Neopost
Before joining Quadient, Nikki Brooks worked at Neopost from 2012 to 2017. She initially served as a Tier 1 Technical Dispatcher for two years, followed by three years as a Customer Care Agent. Her roles at Neopost were based in Carrollton, Texas, where she gained valuable experience in customer service and technical support within the business supplies and equipment industry.
Education and Expertise
Nikki Brooks studied at Westwood College-Dallas, where she focused on Interior Design and earned an Associate of Arts and Sciences (A.A.S.) degree from 2004 to 2005. Her educational background complements her professional expertise in information technology, customer satisfaction, and sales management.
Skills and Competencies
Nikki Brooks possesses a range of skills that enhance her professional capabilities. She is proficient in Microsoft Office applications, which supports her work in customer service and technical support. Additionally, she has strong team-building skills, contributing to effective collaboration in her roles.
Background in Business Supplies and Equipment
Nikki Brooks has a solid background in the business supplies and equipment industry. Her experience spans various roles that have equipped her with insights into customer needs and operational processes, particularly during her time at Neopost and Quadient.