Pascale Christophe Veyrat
About Pascale Christophe Veyrat
Pascale Christophe Veyrat is the Responsable Pôle Développement Clients at Quadient, where she has worked since 2022. With extensive experience in customer relations and operational management across several companies, including Bouygues Telecom and Neopost, she has developed expertise in enhancing customer satisfaction and managing cross-functional teams.
Current Role at Quadient
Pascale Christophe Veyrat serves as Responsable Pôle Développement Clients at Quadient since 2022. In this role, she leads a team focused on onboarding, engaging, and developing a portfolio of clients utilizing document dematerialization solutions. Her responsibilities include enhancing customer satisfaction and overseeing operational services related to client development.
Previous Experience at Bouygues Telecom
Veyrat worked at Bouygues Telecom for nearly a decade, holding various positions. From 1998 to 2007, she served as Assistante de Direction. She then transitioned to a role as Responsable du Référentiel des communications clients from 2011 to 2015, where she managed client communication standards. Additionally, she worked as Analyste Performance des parcours clients from 2007 to 2011, focusing on customer journey performance.
Experience at Neopost
At Neopost, Veyrat held multiple roles between 2015 and 2019. She was Responsable des Opérations Commerciales et Backoffice for four months in 2015, followed by a position as Responsable Télévente Neopost Fournitures for ten months in 2016. She then advanced to Responsable Relation Client from 2016 to 2019, where she contributed to customer relationship management.
Educational Background and Training
Veyrat has a diverse educational background. She studied at Conservatoire National des Arts et Métiers, achieving a BTS in Assistante de Direction from 2004 to 2005. She furthered her education with various certifications, including Management de projet from CEGOS in 2013 and Management d'équipe from ALTEDIA in 2017. Additionally, she pursued ongoing training in Process Com and Gestion des prestataires.
Expertise in Client Development and Management
Pascale Christophe Veyrat has developed expertise in managing and overseeing internal teams and outsourced call center operations. She has experience in managing sedentary sales teams, contributing to operational service leadership. Her skills include KPI management and team animation, which support her role in enhancing customer satisfaction and operational efficiency.