Philippe Hedrich
About Philippe Hedrich
Philippe Hedrich is a CXM Account Manager with extensive experience in customer experience management and software business development. He has held various roles in sales and marketing across several companies, including Coca-Cola Enterprises, TNS Sofres, and Klee Group, and currently works at Quadient.
Work at Quadient
Philippe Hedrich has been serving as a CXM Account Manager at Quadient since 2021. In this role, he focuses on customer experience management, leveraging his extensive background in software business development. His responsibilities include promoting teamwork and leadership within his team, ensuring effective collaboration to meet client needs. Quadient is known for its commitment to enhancing customer communication management and omnichannel digitalization, areas in which Hedrich specializes.
Previous Work Experience
Before joining Quadient, Philippe Hedrich held various positions in notable companies. He worked at Klee Group as a Software Sales Manager from 2010 to 2021. Prior to that, he spent a decade at DOCAPOST as a Key Account Business Engineer. His career began at Coca-Cola Enterprises as an Area Sales Manager and included roles at TNS Sofres as a Senior Marketing Consultant and E.Leclerc as a Product Manager. His diverse experience spans sales, marketing, and account management.
Education and Expertise
Philippe Hedrich studied at NEOMA Business School, where he earned a Master of Science in Marketing Management with a focus on Market Research and Managerial Decision Strategies in 1995. He also holds a Bachelor of Arts in European Business Studies from EBS Paris, completed in 1992. His educational background supports his expertise in customer experience management software and business development, particularly in the Customer Communication Management and Omnichannel Process Digitalization sectors.
Background
Philippe Hedrich has a career that spans over two decades, with a strong foundation in sales and marketing. His early career included roles at NXO France and Coca-Cola Enterprises, where he gained valuable experience in sales management. He transitioned into marketing consulting at TNS Sofres, further enhancing his skills. His roles have consistently involved leadership and team collaboration, reflecting his commitment to fostering effective working environments.
Specialization in Customer Communication Management
Philippe Hedrich specializes in the Customer Communication Management (CCM) and Omnichannel Process Digitalization sectors, particularly in France and the Benelux region. His expertise in these areas positions him as a knowledgeable resource in enhancing customer experiences through effective communication strategies. This specialization aligns with his current role at Quadient, where he focuses on developing solutions that meet the evolving needs of clients in a digital landscape.