Ross Penny
About Ross Penny
Ross Penny serves as the Head of Professional Services and Engagement/Customer Success Leader at Quadient, where he has worked since 2015. He has a strong background in managing multi-million pound IT initiatives and fostering customer success across various sectors.
Work at Quadient
Ross Penny has served as the Head of Professional Services and Engagement/Customer Success Leader at Quadient since 2015. In this role, he oversees initiatives related to Customer Communication Management (CCM), Customer Experience (CX), and Software as a Service (SaaS) across the EMEA North region, which includes the UK, Ireland, Nordics, Benelux, South Africa, and Israel. His responsibilities include managing customer relationships and ensuring the successful delivery of services that align with client needs.
Previous Experience
Prior to his current position at Quadient, Ross Penny held several key roles in the IT and professional services sectors. He worked as an Account Director at Communisis from 2005 to 2011, where he focused on client management and service delivery. Following this, he served as the North EMEA Senior Programme Manager at PostNord Strålfors from 2011 to 2015, directing various projects in the region. Additionally, he briefly worked as a Solutions Architect at Capita Group in 2015.
Education and Expertise
Ross Penny studied at the University of Bath, where he earned a Bachelor of Science degree from 2001 to 2004. His educational background has equipped him with the knowledge and skills necessary for his roles in professional services and customer success. He possesses expertise in driving transformation and building solutions that focus on achieving customer success, contributing to profitable growth in various sectors.
Achievements in Project Management
Ross Penny has a demonstrable track record in managing multi-million pound IT and professional service initiatives. He has directed both national and international projects across various sectors, working with private companies and Blue Chip clients. His ability to build and develop solutions has been instrumental in achieving successful project outcomes and fostering customer satisfaction.
Sales and Relationship Management Skills
Ross Penny has a natural flair for selling ideas and driving transformation within organizations. He plays a pivotal role in implementing and managing business relationships, engaging with stakeholders from technical and operational levels to C-level executives. His approach emphasizes the importance of understanding client needs and delivering tailored solutions that enhance customer success.