Serge Dupraz
About Serge Dupraz
Serge Dupraz is the Director of Digital Services Management at Quadient, where he has worked since 2021. He has extensive experience in IT management, having held various roles at DHL and other companies across Europe.
Work at Quadient
Serge Dupraz has been serving as the Director of Digital Services Management at Quadient since 2021. In this role, he has implemented a Digital Service Catalogue to align service delivery with business expectations. He drives Continuous Service Improvement initiatives within the Digital organization and has defined and implemented ITIL-based processes to enhance IT and Digital Operations.
Previous Experience at DHL
Prior to his current position, Serge Dupraz worked at DHL for nine years, holding various roles. He served as IT Director for the Nordics, Baltics, Central Europe, and France from 2009 to 2018. He also held the position of Head of European Service Management from 2007 to 2009 and worked as an IT Program Manager from 2005 to 2006, all based in Prague, Czechia.
Career Background
Serge Dupraz has a diverse career in IT management and consulting. He worked as an IT Enterprise Architect at Komerční banka from 2002 to 2004 and as a Software Integration Lead at Peregrine Systems Inc. from 1997 to 1999. His experience also includes roles as a Software Delivery Manager at Sodifrance and an IT Project Manager at Dell.
Education and Expertise
Serge Dupraz holds a Master in Computer Science from Université Jussieu-Diderot (Paris 7, France), achieved in 1997. He also earned a Master in Information Technology from IUP Ingenierie Informatique (Avignon, France) between 1991 and 1995. His educational background supports his expertise in IT management and digital services.
Military Experience
Before entering the corporate sector, Serge Dupraz served as a Junior IT Manager in the French Army from 1995 to 1996. This role provided him with foundational experience in IT management within a structured environment.