Stephane Gautier
About Stephane Gautier
Stephane Gautier is a Manager Operationel at Quadient, where he has worked since 2008. He focuses on improving employee engagement and plays a key role in enhancing customer satisfaction and agency revenue growth.
Work at Quadient
Stephane Gautier has been employed at Quadient since 2008, serving as Manager Operationel for 16 years. In this role, he focuses on improving employee engagement within his team. He manages a team of 28 itinerant technicians, providing operational guidance and support. His responsibilities include developing and executing action plans aimed at enhancing customer satisfaction and loyalty. Gautier's strategic operational management contributes to the agency's revenue growth.
Previous Roles at Quadient
Before his current position, Stephane Gautier held two other roles at Quadient. He worked as Technicien service qualité from 1999 to 2004 in Le Lude, Pays de la Loire, France, for a duration of five years. Following this, he served as Technicien service clients from 2004 to 2008 in Nice, Provence-Alpes-Côte d’Azur, France, for four years. These positions provided him with foundational experience in quality service and customer support.
Focus on Employee Engagement
In his role as Manager Operationel, Stephane Gautier emphasizes improving employee engagement within his team. This focus is essential for fostering a productive work environment and enhancing team dynamics. By prioritizing employee engagement, he aims to create a motivated workforce that contributes positively to the organization's goals.
Customer Satisfaction Initiatives
Stephane Gautier plays a key role in developing and executing action plans that enhance customer satisfaction and loyalty. His strategic approach to operational management is designed to address customer needs effectively, ensuring that the agency maintains a strong relationship with its clients. This focus on customer satisfaction is integral to the overall success of the organization.
Team Management Experience
As Manager Operationel, Stephane Gautier oversees a team of 28 itinerant technicians. His management style includes providing operational guidance and support to ensure that the team functions efficiently. This experience in team management allows him to leverage the skills of his team members effectively, contributing to the operational success of Quadient.