Steve Miller
About Steve Miller
Steve Miller serves as the Head Coach, Vice President, and General Manager at Quadient, where he has worked since 2022. He previously held various leadership roles at Neopost USA and Quadient, focusing on customer experience, operational efficiency, and compliance.
Current Role at Quadient
Steve Miller currently holds the positions of Head Coach, Vice President, and General Manager at Quadient. He has been with the company since 2022, contributing his expertise in the NORAM region. In this role, he focuses on enhancing customer experience through effective communication strategies and optimizing workflows for transactional and notification mail. His leadership aims to increase sales and customer retention by leveraging both physical and digital mail campaigns.
Previous Experience at Neopost USA
Before his current role at Quadient, Steve Miller served as General Manager at Neopost USA from 2010 to 2022. During his tenure, he managed operations in the Dallas/Fort Worth area. He also held the position of Director of Sales at Neopost USA from 2008 to 2010, overseeing sales efforts in the Western United States. His experience at Neopost USA contributed to his understanding of operational management and customer engagement.
Career Background at IKON Office Solutions
Steve Miller worked at IKON Office Solutions as Director of National Account Sales from 1989 to 2000. His 11-year tenure at IKON provided him with foundational experience in sales and account management. This role helped develop his skills in managing client relationships and understanding the needs of large accounts, which he has carried into his subsequent positions in the industry.
Expertise in Security and Compliance
In his professional roles, Steve Miller has focused on reducing security risks while ensuring compliance with regulations. His work involves implementing strategies that align with industry standards, thereby safeguarding company operations and customer data. This expertise is essential in today's business environment, where regulatory compliance is critical.
Specialization in Operational Efficiency
Steve Miller specializes in improving operational efficiency by repurposing full-time employees to manage increasing operational expenses. He leads initiatives aimed at optimizing workflows, particularly in the context of transactional and notification mail. His approach is designed to streamline processes and enhance productivity within the teams he manages.