Stu Counts
About Stu Counts
Stu Counts serves as the Director of Service for the Western U.S. at Quadient, where he has implemented cost-saving metrics and management programs to improve service operations since 2013.
Current Role at Quadient
Stu Counts currently serves as the Director of Service for the Western U.S. at Quadient, a position he has held since 2013. In this role, he focuses on enhancing service operations through the development of cost-saving metrics and management programs. He acts as a strategic partner for service managers, aiming to achieve high levels of customer satisfaction and positive margin growth.
Previous Positions at Quadient
Stu Counts has held multiple roles at Quadient over the years. He worked as the Manager of the Repair Facility from 1997 to 2000, followed by a position as the Manager of Technical Support from 2000 to 2001. He then served as the Director of National Service from 2001 to 2004 and as the Director of Dealer Support from 2004 to 2013. His extensive experience at Quadient spans over 16 years.
Education and Training
Stu Counts has pursued various educational programs to enhance his leadership skills. He studied the Leadership Management Program at Madison Consulting Group. Additionally, he completed a program at the US Navy focused on Discipline, Dedication, and Leadership, which he engaged in for eight years. He also studied Human Resources and Leadership Management at Ohlone College.
Expertise in Service Management
Stu Counts specializes in cross-functional project management, process and performance improvement, turnaround leadership, and change management within service organizations. His expertise has been instrumental in developing new service programs that have contributed to retaining and increasing the customer base, as well as generating revenue.
Achievements in Service Operations
Throughout his career, Stu Counts has created cost-saving metrics and management programs that have enhanced service operations. His initiatives have focused on improving customer satisfaction and achieving operational efficiencies, which have positively impacted the overall performance of service organizations.