Svenja Heiter
About Svenja Heiter
Svenja Heiter serves as the Director of Order to Cash DACH & Italy at Quadient, a position she has held since 2020. Her previous roles include various positions in sales service and order administration at companies such as Neopost and VEDES.
Current Role at Quadient
Svenja Heiter serves as the Director of Order to Cash for the DACH region and Italy at Quadient. She has held this position since 2020, contributing to the company's operations in Munich and surrounding areas. In her role, she oversees the order management processes, ensuring efficiency and effectiveness in cash flow management across the specified regions.
Previous Experience at Neopost
Prior to her current role, Svenja Heiter worked at Neopost in various capacities. She served as a Project Manager for NSC & Service from 2016 to 2017, where she managed projects related to service delivery. Following this, she held the position of Manager Sales Service from 2018 to 2020, focusing on enhancing customer service and sales operations. Additionally, she worked as an Order Administrator in Sales Service from 2014 to 2016.
Experience at Rudolf Und Robert Houdek GmbH
Svenja Heiter began her career in the order management field at Rudolf Und Robert Houdek GmbH, where she worked as an Order Administrator from 2010 to 2012. This role provided her with foundational experience in managing orders and customer interactions in the Munich area.
Background in Customer Service
Svenja Heiter has a background in customer service, having worked as a Customer Service Administrator at VEDES from 2013 to 2014. In this position, she was responsible for managing customer inquiries and ensuring satisfaction. Earlier in her career, she also worked as a Retail Sales Specialist at Feinkost Kaefer from 2006 to 2009, where she gained experience in sales and customer engagement.