Taylor Boivin
About Taylor Boivin
Taylor Boivin serves as the Team Lead for Customer Success at Quadient, where they have worked since 2022. They lead a team of Customer Success Managers and manage a portfolio of customers focused on AR and AP Automation software solutions.
Work at Quadient
Taylor Boivin has been employed at Quadient since 2022, initially serving as a Customer Success Manager for two years. In 2024, Taylor advanced to the role of Team Lead, Customer Success, where they lead a team of Customer Success Managers focused on Quadient's ICA Solutions. Taylor manages a portfolio of customers specifically for Accounts Receivable (AR) and Accounts Payable (AP) Automation software solutions, contributing to the overall success and satisfaction of clients.
Previous Experience
Before joining Quadient, Taylor Boivin held various positions in customer success and sales support. Taylor worked at EnWave Corporation as Inside Sales Support for one month in 2020. Prior to that, Taylor was employed at Zaui Software as a Customer Success Manager for two years, from 2020 to 2022. Taylor also served as Customer Success Lead at Advisor Websites for five months in 2017 and held multiple roles there, including Community Leader and Customer Success Team Lead - Support, from 2014 to 2017.
Education and Expertise
Taylor Boivin studied at Simon Fraser University, where they earned a Bachelor of Fine Arts (B.F.A.) degree in Theatre Production and Design from 2011 to 2015. This educational background contributes to Taylor's creative problem-solving skills and ability to manage diverse teams effectively in the customer success domain.
Background in Operations
Taylor has a background in operations, having worked at The Vancouver Trolley Company as an Operations Traffic Assistant/Ticket Agent from 2012 to 2015. Additionally, Taylor was an Office Manager and Marketing Assistant at Novell Design Build from 2017 to 2020. These roles provided Taylor with foundational skills in customer interaction and operational efficiency.