Thomas Hart
About Thomas Hart
Thomas Hart serves as the Director of North America Support at Quadient, bringing extensive experience in strategic planning and change management. He holds an MBA from Keller Graduate School of Management and has a diverse professional background in IT and client technology roles across various organizations.
Current Role at Quadient
Thomas Hart serves as the Director of North America Support at Quadient, a position he has held since 2022. In this role, he focuses on enhancing customer service excellence, which has resulted in exemplary client reviews. His responsibilities include overseeing support operations and ensuring that customer needs are met efficiently. Hart's leadership in this capacity is informed by his extensive background in technology and client management.
Education and Expertise
Thomas Hart holds an MBA in Business and Project Management from Keller Graduate School of Management of DeVry University, which he completed from 2006 to 2009. He also earned a Bachelor of Business Administration (BBA) in Pre-Law Studies from the University of Miami in 1999. Additionally, he obtained a Bachelor of Science in Computer and Information Systems Security/Information Assurance from DeVry University between 2002 and 2005. Hart's educational background supports his expertise in strategic planning, change management, and IT service management.
Professional Background
Hart has a diverse professional history, beginning with his role as a Team Lead (CID Agent) and Certified Paralegal in the US Army from 1994 to 1998. He transitioned to various technology-focused positions, including Database Administrator at AdvancED and ITT, and Senior Systems Associate at First National Bank of Omaha. He further developed his skills at McKesson Health IT as Systems Manager and at Allscripts as Associate Manager Client Technology. His experience spans multiple sectors, including healthcare and banking.
Skills and Certifications
Thomas Hart possesses strong skills in decision-making, problem-solving, and relationship-building, particularly with C-Suite executives. He is highly organized and detail-oriented, with a focus on process orientation. Hart is certified in Six Sigma, which highlights his expertise in process improvement and quality management. His deep understanding of ITIL concepts is essential for effective IT service management, contributing to his success in various leadership roles.
Achievements in Client Technology
Throughout his career, Thomas Hart has demonstrated a commitment to customer service excellence, receiving positive feedback from clients. His roles have involved managing cross-functional teams on a global scale, showcasing his ability to lead diverse groups effectively. His experience in client technology positions has equipped him with the skills necessary to enhance client satisfaction and operational efficiency.