Tynisha Taylor
About Tynisha Taylor
Tynisha Taylor is a Client Service Representative at Quadient, where she has worked since 2019. She has a background in customer service and human resources, with previous roles at Capital One, Walmart, YM INC., and Cash Money.
Work at Quadient
Tynisha Taylor has been employed at Quadient as a Client Service Representative since 2019. In this role, she is responsible for conducting account-level research to provide tailored advice on products and services to clients. She ensures compliance with privacy laws while handling personal information and processes credit card payments for lease and rental transactions. Tynisha has completed all mandatory online and on-the-job training requirements, demonstrating her commitment to staying informed about changes and enhancements in systems and products.
Previous Experience at Capital One
Prior to her current position, Tynisha worked at Capital One as a Customer Service Coordinator from 2018 to 2019 in Toronto, Ontario. During her one-year tenure, she focused on resolving client concerns and complaints through various communication channels, including telephone, email, and live chat. Her experience at Capital One contributed to her expertise in client service and compliance with privacy regulations.
Background in Retail and Administration
Tynisha has a diverse background in retail and administration. She worked at Walmart as a Front End Associate from 2012 to 2014 in Scarborough, Ontario, and served as an Assistant Store Manager at Cash Money from 2014 to 2018. Additionally, she was employed as an Administrator at YM INC. from 2010 to 2012. These roles provided her with valuable experience in customer service and operational management.
Education and Expertise
Tynisha studied at Centennial College, where she earned an Advanced Diploma in Business Administration with a focus on Human Resources Management/Personnel Administration from 2012 to 2015. This educational background has equipped her with knowledge in human resources and business practices, enhancing her capabilities in client service and administration.
Skills and Competencies
Tynisha demonstrates strong attention to detail in updating account information and completing documentation accurately. She is skilled in resolving client issues through multiple communication channels, ensuring a high level of service. Her ability to keep updated with system changes and product developments further supports her effectiveness in her role.