Colleen Grande
About Colleen Grande
Colleen Grande is a Senior Operations Analyst at Qualia, where she has led the implementation of Totango for various teams. She holds a Master of Music in Clarinet Performance from Boston University and has extensive experience in customer success and operations across multiple companies.
Current Role at Qualia
Colleen Grande serves as a Senior Operations Analyst at Qualia, a position she has held since 2022. In this role, she has led the implementation and integration of Totango across multiple teams, including Customer Success, Onboarding, and Professional Services. Her responsibilities include collaborating with cross-functional teams to establish data quality benchmarks and conducting regular audits to ensure data integrity within the Customer Success operation. Additionally, she has streamlined internal workflows by identifying inefficiencies and leveraging automation to enhance productivity.
Education and Expertise
Colleen Grande has a strong educational background in music performance. She earned a Master of Music in Clarinet Performance from Boston University, where she studied from 2012 to 2014. Prior to that, she obtained a Bachelor of Arts in Clarinet Performance from Syracuse University, studying from 2008 to 2012. This combination of musical training and analytical skills contributes to her expertise in operations analysis and customer success.
Previous Work Experience
Before joining Qualia, Colleen Grande held several positions in customer success and operations. She worked as a Customer Success Manager at AlertMedia from 2020 to 2021 and as a Customer Operations Manager at the same company from 2021 to 2022. Her earlier roles include serving as a Rider Services Coordinator at Zagster from 2017 to 2018 and as a Marketplace Support Representative at Worksmith, Inc. in 2018. She also gained experience at RigUp, where she held multiple roles including Supplier Onboarding Lead and Customer Service Specialist.
Key Contributions and Initiatives
Colleen Grande has made significant contributions to the organizations she has worked for, particularly in the area of customer success tools. At Qualia, she conducted a comprehensive analysis of customer success tools and recommended Totango as the preferred solution. Her efforts in streamlining workflows and leveraging automation have resulted in increased productivity and reduced turnaround times for critical tasks, demonstrating her focus on operational efficiency.