Jessyka Roark
About Jessyka Roark
Jessyka Roark is an Enterprise Customer Success Manager with extensive experience in customer success management, holding certifications in CCSM-1 and 2. She has worked in various roles across multiple organizations, including FireHydrant and Elevations Credit Union, and currently serves at Qualia.
Current Role at Qualia
Jessyka Roark currently serves as an Enterprise Customer Success Manager at Qualia, a position she has held since 2023. In this role, she focuses on enhancing client relationships and ensuring satisfaction through effective communication and support. Her responsibilities include understanding client needs and delivering value-based results, which are essential for fostering loyalty and long-term partnerships.
Previous Experience in Customer Success Management
Prior to her current role, Jessyka Roark accumulated extensive experience in customer success management. She worked as a Senior Customer Success Manager at FireHydrant from 2021 to 2023, where she was responsible for managing client accounts and ensuring their success. Before that, she held positions at JumpCloud and Return Path, where she further developed her skills in client relationship management.
Background in Financial Services
Jessyka Roark has a solid background in the financial services sector, having worked at Elevations Credit Union in various roles from 2008 to 2017. Her positions included Teller III, Financial Solutions Guide, and Senior Payment Services Specialist. This experience provided her with a deep understanding of customer needs in financial services, which she applies in her current role.
Education and Certifications
Jessyka Roark studied at Front Range Community College Larimer Campus, where she earned an Associate of Arts and Sciences (A.A.S.) degree with a focus on Elementary Education and Teaching. Additionally, she holds certifications in CCSM-1 and CCSM-2, which indicate her advanced skills in customer success management and her commitment to professional development.
Professional Skills and Focus Areas
Jessyka Roark emphasizes building trust and follow-through as foundational elements in her client partnerships. She strives to deliver value with every client interaction and aims to champion feedback to facilitate change and improve communication lines. Her approach is centered on understanding client problems to provide effective solutions that enhance overall satisfaction.