🗒 Jonathan S.
About 🗒 Jonathan S.
Jonathan S. serves as the Manager of Knowledge, Training and Enablement at Qualia, where he focuses on creating accessible solutions for customer success. He holds a Bachelor's Degree in Marketing from Grove City College and has extensive experience in customer training and enablement roles across various companies.
Current Role at Qualia
Jonathan S. serves as the Manager of Knowledge, Training and Enablement at Qualia since 2023. In this role, he oversees the creation and maintenance of the Knowledge Base, ensuring that customers have access to comprehensive resources. He leads the development and management of Qualia University, which is a key component of the company's customer education initiatives. Additionally, he is responsible for coordinating Instructor Led Training sessions, enhancing the learning experience for customers.
Previous Experience at Qualia
Before his current position, Jonathan S. held several roles at Qualia. He worked as a Subject Matter Expert in 2019 for 7 months and then transitioned to the role of Enterprise Customer Success Manager from 2019 to 2020. After that, he served as Sr. Training & Enablement, Customer Success from 2022 to 2023 for 5 months. His various roles contributed to his expertise in customer success and training.
Career Background
Jonathan S. has a diverse career background that includes positions in customer success, marketing, and management. He worked at TrendKite in various capacities, including Marketing Development Representative and Account Executive, from 2017 to 2019. He also gained experience at Starbucks, serving as a Shift Manager and Barista from 2014 to 2017. Additionally, he worked as a Technical Specialist at Apple for one year in 2016.
Education and Qualifications
Jonathan S. earned a Bachelor's Degree in Marketing from Grove City College, where he studied from 2009 to 2013. His educational background also includes earlier studies at North Hills Junior High School and Blackburn Study Center. This academic foundation supports his expertise in knowledge management and customer success enablement.
Coaching and Leadership Experience
Before his corporate career, Jonathan S. gained leadership experience as a Swim Team Coach at the YMCA of Greater Pittsburgh from 2007 to 2008. This role helped him develop skills in coaching and team management, which he later applied in his professional roles.