Kathryn (Katie) Welsch
About Kathryn (Katie) Welsch
Kathryn (Katie) Welsch is a Strategic Customer Success Manager with over 11 years of experience in the customer success field, particularly in the B2B/SaaS industry. She has a strong background in improving client outcomes and retention, having worked with various client segments in high-growth startup environments.
Work at Qualia
Currently, Kathryn Welsch serves as a Strategic Customer Success Manager at Qualia, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for customers. Her responsibilities include developing strategies to improve client retention and satisfaction, leveraging her extensive experience in the customer success field.
Education and Expertise
Kathryn Welsch earned a Bachelor of Communication from the University of Missouri-Columbia, where she studied Communication and Media Studies. Her educational background supports her expertise in client engagement and communication strategies, which are essential in her role within the customer success sector.
Background in Customer Success
With over 11 years of experience in the customer success field, Kathryn has worked with various client segments, including SMB, Mid-Market, and Enterprise clients. Her career spans high-growth startup environments, where she has developed a proven track record of improving client outcomes and retention. Her roles have included positions at CareerPlug and LIN Digital, where she honed her skills in client management.
Career History at CareerPlug
Kathryn Welsch held multiple roles at CareerPlug from 2014 to 2020. She started as a Client Success Manager, then progressed to Manager of Client Success, and later served as Director of Client Success. During her tenure, she focused on enhancing client relationships and driving successful outcomes, contributing to the company's growth in the customer success domain.
Previous Experience at LIN Digital
Before her time at CareerPlug, Kathryn worked at LIN Digital from 2009 to 2014. She began as a Media Buyer and later transitioned to an Account Manager role. This experience provided her with a strong foundation in client management and media strategy, which she has applied throughout her career in customer success.