Liz Evans
About Liz Evans
Liz Evans is a Technical Customer Support Representative at Qualia, where she develops customizable productivity reports and trains users on cloud-based closing software. She has a background in technical support and operations, having previously worked at Microsoft in various roles and earned degrees in Educational Technology and Speech-Language Pathology.
Work at Qualia
Liz Evans has been employed at Qualia as a Technical Customer Support Representative since 2021. In this role, she contributes to the development of customizable productivity and business reports that provide organizational insights. She also provides training on Qualia's cloud-based closing software, which enhances user understanding of the automated processing of title and escrow orders. Additionally, she specializes in offering technical support for operational accounting and fraud protection features within Qualia's software.
Previous Experience at Microsoft
Before joining Qualia, Liz Evans held multiple positions at Microsoft. She worked as a Product Advisor from 2019 to 2020 in Tampa, Florida, and as a Business Operations Associate for five months in 2020 in Irving, Texas. In 2021, she served as a Digital Sales Representative for eight months and as an Associate Sales for nine months, both in Irving, Texas. Her experience at Microsoft provided her with a strong foundation in customer support and technical operations.
Education and Expertise
Liz Evans earned a Master's degree in Educational/Instructional Technology from Ashford University, studying from 2019 to 2021. She also holds a Bachelor's degree in Speech-Language Pathology from the University of South Florida, where she studied from 2013 to 2016. Her educational background supports her expertise in training and technical support roles.
Background in Customer Service
Prior to her technical roles, Liz Evans worked at Starbucks as a Shift Supervisor from 2015 to 2019. This experience in a fast-paced customer service environment helped develop her skills in team management and customer interaction, which she later applied in her technical support roles.