Marissa Byrd
About Marissa Byrd
Marissa Byrd serves as the Customer Engagement Lead at Qualia, where she coordinates multi-product communication strategies and manages customer-facing email programs. She has a diverse background in customer success, sales operations, and management across various companies.
Current Role at Qualia
Marissa Byrd serves as the Customer Engagement Lead at Qualia, a position she has held since 2022. In this role, she is responsible for developing and managing customer-facing email programs. She collaborates closely with marketing and customer success teams to enhance customer engagement strategies. Byrd also coordinates the customer communications calendar, ensuring that prioritization and deadlines are effectively communicated to stakeholders.
Previous Experience at Qualia
Prior to her current role, Marissa Byrd held multiple positions at Qualia. She worked as a Tier 1 Customer Success Specialist from 2020 to 2021, where she provided support to customers. She then advanced to the role of Tier 2 Subject Matter Expert - Connect & Marketplace for a duration of seven months in 2021. Additionally, she served as a Tier 3 Subject Matter Expert - Platform & Accounting from 2021 to 2022, focusing on platform and accounting-related inquiries.
Career Background
Marissa Byrd has a diverse career history that includes various roles in customer service and operations. She worked as a Manager at JuiceLand from 2017 to 2018 and as a Sales Operations Manager at Cater2.me for three months in 2020. Byrd also served as a Remote Operations Specialist at Cater2.me from 2018 to 2019. Earlier in her career, she was a Shift Lead at Rita's Italian Ice for ten months in 2012 and 2013, and she worked as a Supported Home Living/Personal Assistive Services Aide at Imagine Enterprise from 2015 to 2018.
Education and Expertise
Marissa Byrd earned her Bachelor of Arts (B.A.) in Psychology from Southwestern University, where she studied from 2013 to 2016. Her educational background provides her with a strong foundation in understanding customer behavior and engagement strategies. Byrd's expertise includes analyzing customer survey results using Salesforce and SurveyVista reporting tools, which supports her role in enhancing customer communication and engagement.