Marissa Byrd Greenberg
About Marissa Byrd Greenberg
Marissa Byrd Greenberg serves as the Customer Engagement Lead at Qualia, where she develops and manages customer-facing email programs while collaborating with various teams. She has a diverse background in customer success and management across multiple organizations, including roles at JuiceLand and Cater2.me.
Current Role at Qualia
Marissa Byrd Greenberg serves as the Customer Engagement Lead at Qualia, a position she has held since 2022. In this role, she develops and manages customer-facing email programs utilizing Totango and HubSpot. She collaborates with marketing and customer success teams to enhance customer engagement. Additionally, she coordinates the customer communications calendar, ensuring that prioritization and deadlines are effectively communicated to stakeholders.
Previous Experience at Qualia
Prior to her current role, Marissa Byrd Greenberg worked at Qualia in various capacities. She began as a Tier 1 Customer Success Specialist from 2020 to 2021. Following this, she served as a Tier 2 Subject Matter Expert - Connect & Marketplace for seven months in 2021, and then as a Tier 3 Subject Matter Expert - Platform & Accounting from 2021 to 2022. Her experience at Qualia has involved acting as a liaison for multi-product Go-to-Market communication strategies across product marketing, product, customer success, and sales teams.
Professional Background
Marissa Byrd Greenberg has a diverse professional background, including roles in customer success and management. She worked as a Manager at JuiceLand from 2017 to 2018, and as a Remote Operations Specialist at Cater2.me from 2018 to 2019. She also held the position of Sales Operations Manager at Cater2.me for three months in 2019. Earlier in her career, she served as a Shift Lead at Rita's Italian Ice from 2012 to 2013, and as a Supported Home Living/Personal Assistive Services Aide at Imagine Enterprise from 2015 to 2018.
Education and Academic Background
Marissa Byrd Greenberg studied at Southwestern University, where she earned a Bachelor of Arts (B.A.) in Psychology. Her academic tenure lasted from 2013 to 2016, during which she developed a foundational understanding of psychological principles that may inform her approach to customer engagement and success.