Michaela Nelson
About Michaela Nelson
Michaela Nelson is a Desktop Support Specialist at Qualia, where she has worked remotely since 2022. She has a diverse background in technical support and administrative roles across various organizations.
Work at Qualia
Michaela Nelson has been employed at Qualia as a Desktop Support Specialist since 2022. In this role, she operates remotely and manages approximately forty internal helpdesk requests weekly through a ticketing system. Her responsibilities include applying technical knowledge to resolve issues and providing support to users, ensuring efficient operation within the organization.
Education and Expertise
Michaela Nelson studied at Liberty University from 2012 to 2016, focusing on Multi/Interdisciplinary Studies. This educational background has equipped her with a diverse skill set applicable in various professional environments. Her expertise includes creating and maintaining automated data management systems using tools such as Google Sheets, Apps Script, Jira Service Manager, and JQL.
Background
Michaela Nelson has a varied work history that includes roles in customer service and administrative support. Prior to her current position, she worked as a Barista at The Muse Coffee for ten months in 2015-2016, and as Front Desk Staff at Advanced Dermatology and Cosmetic Surgery for two months in 2020. She also held positions at Towanda District Library and Long & Foster Companies, where she gained experience in clerical and administrative tasks.
Technical Skills and Contributions
In her professional roles, Michaela Nelson has developed significant technical skills. She managed user permissions and held administrator credentials in over 20 services, including Google Admin, Microsoft 365, Azure AD, and Salesforce. Additionally, she developed internal documentation for department-wide processes, which enhanced productivity and streamlined onboarding and offboarding procedures.