Sydney Shell Howard
About Sydney Shell Howard
Sydney Shell Howard is a Customer Support Representative at Qualia, with a background in industrial distribution and expertise in user acceptance testing. She has previously held various roles at Motion Industries and holds a Bachelor of Arts in Communication Studies from the University of Montevallo.
Current Role at Qualia
Sydney Shell Howard has been employed at Qualia as a Customer Support Representative since 2021. In this role, she provides assistance and support to customers, ensuring their needs are met effectively. Her position is based in Austin, Texas, where she has contributed to enhancing customer satisfaction and streamlining support processes.
Previous Experience at Motion Industries
Prior to her current role, Sydney Shell Howard held several positions at Motion Industries. She served as a Branch Operations Support Specialist from 2014 to 2017 in Irondale, Alabama, and later as an Operations Manager from 2018 to 2020 in Baytown, Texas. Additionally, she worked as an Inventory Support Analyst for 10 months in Birmingham, Alabama, and briefly as a Branch Operations Support Specialist in 2018.
Educational Background
Sydney Shell Howard earned a Bachelor of Arts (B.A.) degree in Communication Studies from the University of Montevallo. She attended the university from 2009 to 2013, completing her studies over a four-year period. This educational background has equipped her with strong skills in corporate communications.
Expertise in User Acceptance Testing
Sydney Shell Howard possesses expertise in user acceptance testing, which involves evaluating software or systems to ensure they meet user requirements. She also has experience in operating system training and implementation, contributing to her effectiveness in customer support roles.
Internship Experience
In 2013, Sydney Shell Howard completed an internship at the University of Montevallo Office of Service Learning. This internship lasted for 11 months and provided her with practical experience in a supportive educational environment, further developing her skills in communication and service.